What is known as the documentation that provides product information to users?

User documentation is the term used to describe the materials created to provide product information to users. This documentation is specifically designed to help end-users understand how to navigate and utilize a product effectively. It often includes user manuals, help files, online guides, and FAQs, which detail the features of the product, instructions for use, troubleshooting tips, and any other relevant information that aids the user in their interaction with the product.

User documentation is crucial because it enhances the user experience by enabling users to independently solve problems, understand functionality, and maximize the utility of the product. Well-crafted user documentation can significantly reduce the need for direct support, thereby improving overall user satisfaction and efficiency.

The other options serve different purposes. User training focuses on educating users on how to use a product but doesn't encompass written documentation. Technical specifications provide detailed information about the technical aspects and requirements of the product, geared more toward developers and engineers. System reports usually refer to generated data about the system's performance or status, which is not intended as a user guide.